Answers, and a person when you need one

Because we have read the original confirmation ourselves and matched it against the listing. Every listing shows the date we last confirmed the booking with the supplier, and which checks have and have not been completed.

Everything you paid to Transfer Travel is refunded within five working days. The seller receives nothing and we charge no commission. A name change fee charged directly by the supplier follows the supplier's own terms, which is why the listing shows it, and who pays it, before you buy.

Yes. The figure shown is our price, and it includes every mandatory charge we can calculate, including supplier transfer fees where the buyer bears them. Anything payable locally, such as a tourist tax, is listed separately on the page.

Usually not. Most bookings here are non-refundable and non-amendable, which is precisely why they are priced below market. Assume the dates are fixed unless the listing says otherwise.

Seven days after the supplier confirms the booking has been reissued in the buyer's name. The exact date appears on your listing before you accept an offer, and it does not change without your agreement.

The most common reason is incorrect or missing booking details: a reference that does not match the confirmation, missing traveller names, dates or supplier terms. To fix it, open the listing from your account, correct the details and upload a clear copy of the full booking confirmation, then resubmit and we will check it again. Other reasons are that the supplier permits a name change but forbids resale, or that travel is too close for a transfer to be processed. We will always tell you which, and quote the clause.

No. Buyers see a first name and an initial, how long you have been selling and how many transfers you have completed. Your surname, address, booking reference and contact details are never published.

You are buying a code, not a reservation. There is no supplier transfer to approve, so the transfer protection does not apply. We confirm the balance with the issuer before release and hold your payment until the code is delivered. If a code is invalid or partly used, report it within 24 hours and we investigate with the issuer and the seller before deciding the outcome.

That depends entirely on the issuer. Each voucher listing states whether part use is permitted and when the credit expires.

A named person. Every transfer is assigned to one member of our team from payment to confirmation, and their name appears in your account and on every message.

Through your account, or by replying to any message from your case owner. Disputes are answered within one working day and resolved within ten, and payouts are held while a dispute is open.

Once the booking is in your name, the supplier's own terms apply to you directly and they are the first point of contact. Tell us as well: if the problem stems from something misdescribed in the listing, that is ours to put right.